Return & Refund Policy
Last updated: 15 October 2026
Al-Bunyad sells professional services and digital deliverables. There are no physical goods, so nothing is shipped or returned. This policy explains when you can get a refund.
Before work starts
If you cancel in writing before we have started work, we refund the full amount paid, less any non-recoverable third-party fees (for example domain registration or licence purchases already made on your behalf).
After work has started
- Fixed-price projects are billed in milestones. Milestones already delivered and accepted are not refundable.
- For milestones paid but not yet delivered, we refund the unused portion.
- Monthly managed services (hosting, monitoring, support) can be cancelled at any time; the current month is not refunded, but no further charges apply.
Delivered work
If a deliverable does not match the agreed scope, tell us within 7 days of delivery. We will correct it free of charge; if we cannot, we will refund that deliverable.
Duplicate or failed payments
If you were charged twice, or charged but the order was not confirmed, email us with the transaction reference and we will refund the excess or incorrect amount.
How to request a refund
Email contact@albunyad.cloud with your name, invoice or transaction reference and reason. We reply within 2 business days. Approved refunds are returned to the original payment method (card, Raast, bank account or wallet) within 7-10 business days, depending on your bank or provider.
Contact us
Al-Bunyad
BMCHS, Bahadurabad, Karachi
Phone: +92 321 2591390
Email: contact@albunyad.cloud